Soporte

Estaremos encantados de ayudarte a usar el sistema Lumnio y las gafas inteligentes.

Preguntas frecuentes

• Is there any limit to the length of the call?

  The license price includes unlimited calls to the dispatch center. However, Lumnio has a built-in function that automatically ends the call after one hour if the user forgets to end it. The maximum length of a video call can be extended upon request. Just contact our technical support.

• Can a non-registered user join a technical support call?

  Yes, to connect to an ongoing call, it is not necessary to have a Lumnio account. The unregistered user will receive an invitation by email or SMS. They can easily connect via a web browser.

• Which languages does Lumnio support?

  The Lumnio user interface is available in a total of 10 languages. Specifically, these are English, Spanish, German, Italian, French, Czech, Slovak, Ukrainian, Polish, and Hungarian. Online translations of technical support calls are available in more than 100 languages.

• Can Lumnio be run locally on-premise?

  No. Lumnio is a cloud application which runs on the Microsoft Azure platform. It is therefore not possible to operate the system on local servers. Documentation in the Lumnio system can be synchronised with local data warehouses.

• How much data storage is available?

  One licence for the Lumnio includes 1 GB of data storage space, which is enough for normal use. The largest volume of data is usually taken up by video recordings of technical support calls and workflow records.

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