Support technicians in the field with smart software
Digitize employee know-how, speed up newcomer training and improve callout efficiency.
Try lumnio for free
Lumnio resolves the technician shortage.
How?
Share knowledge within your team
Capture know-how of skilled technicians
Let senior workers create clear manuals for newcomers, build a knowledge base and train new employees faster.
How does Lumnio help?
Increase callout efficiency
Remote visual support
Lumnio grants your technicians in the field instant connection to their colleagues who can instruct them during tasks. As a result, the job is done faster and with fewer errors.
Employee training
Send new technicians into the field earlier. Thanks to training materials in Lumnio, they get to know their workflows quickly & efficiently.
Technical knowledge base
Upload the entire documentation into Lumnio so your technicians can display it wherever they need. Thanks to digitization, work is more efficient.
Clear work instructions
Create standardized workflows available anywhere your technicians need. Record work tasks directly in the field or use your imported materials supplemented with texts.
Customer support
Lumnio allows your customers to make minor repairs on their own without a technician. You help them solve the problem remotely.
Inspections and checks
Lumnio instructs your technicians during device inspections. Consequently, checks are quicker, and fewer errors occur.
Try Lumnio for free. No strings attached
Lumnio works great with PC, smart glasses and mobile devices alike
Web application is perfect for service coordinators working on computer. No download needed.
Technicians use mobile app for tablets or smartphones
App for smart glasses frees employees' hands to work
Safety
Lumnio meets the highest information security standards and is certified according to ISO/IEC 27001:2022.
The service runs in the Microsoft Azure environment, which uses the Zero Trust principle and advanced security including data encryption, identity management and threat detection.
The level of security is also confirmed by the trust of our customers – from global automotive manufacturers to use in military contracts.
Customer stories
REMOTE SUPPORT
INSTRUCTIVE WORKING INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
SOPs and Remote support in the Production of Construction Materials
„Thanks to Lumnio, we are now able to effectively preserve the invaluable know-how of our experienced workers and seamlessly process it into clear, easy-to-follow step-by-step work procedures. Lumnio supports our technici”
Remote visual support
Inspections and checks
Available work instructions
Technical knowledge base
Streamlining of service calls by 7.8 %
„Thanks to the maintenance digitization, we can put new technicians into the field earlier on their own. The success rate of the first intervention increases, and preventive inspections speed up as well.”
REMOTE SUPPORT
CUSTOMER SUPPORT
Remote Support for Technicians and Customers
„Thanks to Lumnio and the smart glasses, we help our customers with the creation of maintenance manuals and also our technicians, who are now able to get much more work done on-site during service calls and maintenance visits than they could without these smart technologies.”
REMOTE VISUAL SUPPORT
AVAILABLE WORK INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
Detailed field instructions for maintenance of railway vehicles
„Our aim is to ensure that our field staff also have detailed instructions on the processes involved in maintaining our rail vehicles.”
Remote visual support
Inspections and checks
Available work instructions
Customer support
Technical knowledge base
Better support for technicians and datacenter operators
„The Lumnio app we implemented shortens the time needed to train new service technicians, saves us time, and increases work efficiency.”
Try Lumnio now
A solution for the lack of technicians exists. Its name is Lumnio
Free 30-day trial
Explore Lumnio features
Multilingual interface
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Lumnio is available in 12+ world languages. Moreover, it offers automated translation of workflows.
Workflow recording & editing
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With Lumnio, you easily create a recording of your work in the field, cut it and turn it into an instructional material. Similarly, you can easily edit photos.
Easy service protocol creation
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Thanks to the useful templates in Lumnio, you fill in device inspection protocols in a blink of an eye.
QR code & written text reading (OCR)
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Lumnio reads a QR code from a label and automatically displays complete information about the corresponding device as well as any relevant documention. Thanks to the optical character recognition feature, the software can also read written text.
Make the most of Lumnio with smart glasses
For maximum benefit, combine Lumnio with smart glasses that enable AR functions. In addition, the glasses free technicians' hands so they work more efficiently.
Lumnio is compatible with these types of smart glasses
RealWear smart glasses
Hololens 2 smart glasses
Vuzix smart glasses
Why choose Lumnio?
Speed up your technicians' work
Lumnio provides your team with instant access to up-to-date documentation and work instructions. As a result, your employees complete tasks faster and make less errors.
Reduce service callout costs
Always assign a task to the closest technician and save money on long and unnecessary callouts. Moreover, your employees can rely on remote visual support anytime.
Train newcomers faster
With Lumnio, new technicians get accustomed to service tasks more easily and become independent in a shorter time.
Get information about callouts
During callouts, Lumnio collects data that can help you improve internal processes. It also allows quick photo documentation of the work, so you can prove task completion to your customer more easily.
Set clear rules
In Lumnio, you can easily create standardized workflows which help prevent mistakes.
Boost customer satisfaction
Lumnio benefits the device users, too. They can conveniently display manuals in the software or instantly call your support.
Choose a licence to suit your needs
The price of the Lumnio system depends on the number of licences. These are assigned either to a specific user or device.
- access to all Lumnio features and modules
- unlimited video calls for multiple accounts
- storage for each account
- full customer support
Try Lumnio for free. No strings attached
Sign up for upcoming webinars
October 13, 2026
Webinar: Make Maintenance Efficient with the Lumnio Software
Start with effective maintenance digitization. Sign up for a free webinar and discover how to provide your team with remote support & documentation.
More information
November 10, 2026
Webinar: Make Maintenance Efficient with the Lumnio Software
Start with effective maintenance digitization. Sign up for a free webinar and discover how to provide your team with remote support & documentation.
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Free 30-day trial