Resolve the lack of technicians with Lumnio
Lumnio software sorts out the shortage of maintenance workers in the field. It streamlines work, trains newcomers, and provides remote visual support for your team.
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How does it work?
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Support new colleagues in the field
Resolve technician shortage
Capture know-how of skilled technicians
Let senior workers create clear manuals for newcomers, build a knowledge base and train new employees faster.
- Important know-how stays inside the company despite personal changes
- Newcomers become independent more quickly
- Skilled technicians have more time for their own tasks
Increase callout efficiency
Stay in touch with your technicians thanks to remote visual support
Lumnio grants your technicians in the field a direct connection to a control room and access to documentation.
- Reduce the number of repeated callouts
- Send newcomers to the field earlier
- Assist your customers remotely
Say goodbye to the lack of technicians. Try Lumnio
Customer stories
REMOTE SUPPORT
INSTRUCTIVE WORKING INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
SOPs and Remote support in the Production of Construction Materials
„Thanks to Lumnio, we are now able to effectively preserve the invaluable know-how of our experienced workers and seamlessly process it into clear, easy-to-follow step-by-step work procedures. Lumnio supports our technici”
Remote visual support
Inspections and checks
Available work instructions
Technical knowledge base
Streamlining of service calls by 7.8 %
„Thanks to the maintenance digitization, we can put new technicians into the field earlier on their own. The success rate of the first intervention increases, and preventive inspections speed up as well.”
REMOTE SUPPORT
CUSTOMER SUPPORT
Remote Support for Technicians and Customers
„Thanks to Lumnio and the smart glasses, we help our customers with the creation of maintenance manuals and also our technicians, who are now able to get much more work done on-site during service calls and maintenance visits than they could without these smart technologies.”
REMOTE VISUAL SUPPORT
AVAILABLE WORK INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
Detailed field instructions for maintenance of railway vehicles
„Our aim is to ensure that our field staff also have detailed instructions on the processes involved in maintaining our rail vehicles.”
Remote visual support
Inspections and checks
Available work instructions
Customer support
Technical knowledge base
Better support for technicians and datacenter operators
„The Lumnio app we implemented shortens the time needed to train new service technicians, saves us time, and increases work efficiency.”
Try Lumnio for free. No strings attached
Why choose Lumnio?
Speed up your technicians' work
Lumnio provides your team with instant access to up-to-date documentation and work instructions. As a result, your employees complete tasks faster and make less errors.
Reduce service callout costs
Always assign a task to the closest technician and save money on long and unnecessary callouts. Moreover, your employees can rely on remote visual support anytime.
Train newcomers faster
With Lumnio, new technicians get accustomed to service tasks more easily and become independent in a shorter time.
Get information about callouts
During callouts, Lumnio collects data that can help you improve internal processes. It also allows quick photo documentation of the work, so you can prove task completion to your customer more easily.
Set clear rules
In Lumnio, you can easily create standardized workflows which help prevent mistakes.
Boost customer satisfaction
Lumnio benefits the device users, too. They can conveniently display manuals in the software or instantly call your support.
Head of maintenance: Meet set plans on time
Digitize documents and share them with your technicians in the field. Support newcomers during callouts and speed up task completion.
Service coordinator: Manage callouts remotely & efficiently
Create standardized workflows for device maintenance and checks. Plan every callout and help your less skilled colleagues remotely.
Service technician: Find information instantly
Always have documentation handy. Lumnio software provides you with both tech materials and connection to your control room. What's more - it even fills in your service protocols.
Sign up for upcoming webinars
13. October
Webinar: Make Maintenance Efficient with the Lumnio Software
Start with effective maintenance digitization. Sign up for a free webinar and discover how to provide your team with remote support & documentation.
read more
10. November
Webinar: Make Maintenance Efficient with the Lumnio Software
Start with effective maintenance digitization. Sign up for a free webinar and discover how to provide your team with remote support & documentation.
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Press releases and articles
Anyone can handle maintenance. Technicians only need smart glasses, digital manuals, and remote AI assistance
The article was published in the special supplement HN - The Future of IndustryAuthor: Miroslava Kohoutová Augmented reality in industry…
Read articleTry Lumnio now
A solution for the lack of technicians exists.
Its name is Lumnio
Free 30-day trial