About the client
ALTRON, a.s. company specializes in the design, delivery, and service of datacenters. A bearer of numerous international certifications, the company has been operating in Czechia for more than 34 years. Its customers include major technology companies, government institutions, and healthcare facilities.
Initial situation
Being a technology leader, ALTRON, a.s. keeps up with current trends. Therefore, it utilizes advanced computer information systems for maintenance services management and monitoring of deployed technologies. Company stores its know-how in a digital form. Previously, however, the data were stored solely on local servers and in several unlinked applications.
Wanting to improve its service quality, ALTRON, a.s. decided to change the situation. It wished to allow its technicians to access the information directly in the field. Additionally, even the customers should be given partial access to the data, as one of the company’s goals was customer service improvement. When looking for a suitable solution, ALTRON, a. s. decided to implement Lumnio which impressed the company by its functionality and a high level of security – a key aspect when working with critical state infrastructure.
How does the company use Lumnio?
Service technicians of ALTRON, a.s. most often use the Lumnio system on company tablets. They simply download the application from App Store under the brand name ALTRON Dome, which we provide to the company as a white-label solution.
Apart from the tablets, the technicians use the system even on RealWear smart glasses, which allow them to work with their hands free. The system offers identical functionality on both devices. Data access is strictly guided by given permissions to ensure maximum security of all activities.
Specific benefits for engineers:
- Identification of a device and its location via a QR code and information filtering in the database.
- Work instructions that guide the technicians step-by-step are directly available in the system.
- Clear to-do list where the technicians can mark completed tasks.
- Technical documentation display and an option to consult the control room.
- Problem & flaw reporting directly in the app.
- Protocol generation after an end of a preventive check.
The application is also available to datacenter end users, who can use it to display information about their respective datacenters and find work instructions or documentation. Because of that, they can handle some tasks on their own – no need to contact a technician. If needed, the app connects the customer to company‘s control room.
Furthermore, Lumnio notifies customers about the activities required by the service contract. It also assists the customer during service tasks and documents the entire procedure.
How does our solution benefit the client?
The implementation of the Lumnio system has improved the efficiency and quality of company’s services for customers from all over the world.
- Customer service improvement and better service availability thanks to the remote access.
- First-time fix rate improvement, lower administrative burden.
- More efficient task handling thanks to easy access to information.
- Faster training of new technicians who can now benefit from remote support of the control room
“The Lumnio app we implemented reduces the time needed to train new service technicians, saves our time, and improves our work efficiency. We have also made it available for the end users of the datacenters.“
Tomáš Sedmihradský
Chief officer of the maintenance division, ALTRON, a.s.
