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Detailed field instructions for maintenance of railway vehicles

Use Cases:

REMOTE VISUAL SUPPORT

AVAILABLE WORK INSTRUCTIONS

TECHNICAL KNOWLEDGE BASE

About the client

České dráhy, a. s. (Czech Railways, hereinafter ČD) is a company with almost two hundred years of tradition in railway transport in Bohemia, Moravia, and Silesia. The purpose of ČD is providing of modern services in the areas of passenger and cargo transport, logistics, and IT. With more than 20 000 employees, ČD Group is one of the most important employers on the Czech labor market.

Initial situation

The repair services at ČD have a history dating back to the very beginnings of the railway in Czechia. From the original workshops, ČD have progressed to new maintenance centers which service hundreds of vehicles every year. The company invests not only in new vehicles, but also in the education of its employees and their equipment which enables it to keep up with modern trends in the maintenance of the new vehicles. The quality of repairs is one of the key factors in gaining the trust of the passengers in Czech Railways. For this reason, ČD have decided to try out the augmented reality technology and smart glasses in the maintenance of their rolling stock.

POCKET VIRTUALITY a. s. won a tender (sectoral public procurement) among several tenderers with its Lumnio solution running on smart glasses, mobile devices with Android, and laptops.

What solution did we propose to the client?

We supplied the client with Lumnio licenses for 17 users, RealWear smart glasses, laptops, internet connection and other accessories according to the conditions of the tender. The project included installation, user training, and service & technical support.

How does our solution benefit the client?

The main aims of the project were:

  • To provide remote support during physical servicing of railway rolling stock​.
  • ​To ensure voice and video connection with the possbility of effective AR technology utilization.
  • ​To ensure that the audio and video recording of the performed service intervention, including virtual graphic intervention, can be saved and used later.


“We want to provide our employees with modern technologies to support them in their demanding work. Our aim is for even our field staff to have access to detailed process instructions when maintaining our railway vehicles. We believe that this new technology will enable our new colleagues to get up to speed more quickly and gain the experience and know-how needed to work independently on train maintenance.”

Bc. Jiří Lukeš
Head of the Qualifications and Examinations Group
České dráhy, a.s.

And what does the client have to say about it?

Our aim is to ensure that our field staff also have detailed instructions on the processes involved in maintaining our rail vehicles.

Bc. Jiří Lukeš
Qualifications and Examinations Group Leader

More case studies

REMOTE SUPPORT

CUSTOMER SUPPORT

Remote Support for Technicians and Customers

„Thanks to Lumnio and the smart glasses, we help our customers with the creation of maintenance manuals and also our technicians, who are now able to get much more work done on-site during service calls and maintenance visits than they could without these smart technologies.”

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REMOTE SUPPORT

INSTRUCTIVE WORKING INSTRUCTIONS

TECHNICAL KNOWLEDGE BASE

SOPs and Remote support in the Production of Construction Materials

„Thanks to Lumnio, we are now able to effectively preserve the invaluable know-how of our experienced workers and seamlessly process it into clear, easy-to-follow step-by-step work procedures. Lumnio supports our technici”

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Remote visual support

Capture know-how

Clear work instructions

Technical knowledge base

More effective team communication, lower risk of downtime

„Lumnio is the future of service. And we are part of it.”

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Remote visual support

Inspections and checks

Available work instructions

Customer support

Technical knowledge base

Better support for technicians and datacenter operators

„The Lumnio app we implemented shortens the time needed to train new service technicians, saves us time, and increases work efficiency.”

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Remote visual support

Inspections and checks

Available work instructions

Technical knowledge base

Streamlining of service calls by 7.8 %

„Thanks to the maintenance digitization, we can put new technicians into the field earlier on their own. The success rate of the first intervention increases, and preventive inspections speed up as well.”

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Try Lumnio now

A solution for the lack of technicians exists.
Its name is Lumnio

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