Technical knowledge base
Technical documentation, manuals and drawings in one place. In clear digital form in a single application.
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Corporate know-how clearly in one place
Browse information directly in the field
With Lumnio, technicians can easily access documentation even when they are in the field. The information is displayed on their smart glasses, so their hands are free for work.
Reduce service costs
Technicians have all the drawings and documents with them at all times. As a result, they work more precisely and make fewer mistakes. You save money on repeat visits.
Get newcomers involved faster
New team members get involved in the work faster. In the Lumnio system, they can find all the manuals and work procedures that help them with challenging tasks. And if they encounter a problem, the application will instantly connect them with the control center.
How has the knowledge base in Lumnio worked out for customers?
REMOTE SUPPORT
INSTRUCTIVE WORKING INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
SOPs and Remote support in the Production of Construction Materials
„Thanks to Lumnio, we are now able to effectively preserve the invaluable know-how of our experienced workers and seamlessly process it into clear, easy-to-follow step-by-step work procedures. Lumnio supports our technici”
Remote visual support
Inspections and checks
Available work instructions
Technical knowledge base
Streamlining of service calls by 7.8 %
„Thanks to the maintenance digitization, we can put new technicians into the field earlier on their own. The success rate of the first intervention increases, and preventive inspections speed up as well.”
REMOTE SUPPORT
CUSTOMER SUPPORT
Remote Support for Technicians and Customers
„Thanks to Lumnio and the smart glasses, we help our customers with the creation of maintenance manuals and also our technicians, who are now able to get much more work done on-site during service calls and maintenance visits than they could without these smart technologies.”
REMOTE VISUAL SUPPORT
AVAILABLE WORK INSTRUCTIONS
TECHNICAL KNOWLEDGE BASE
Detailed field instructions for maintenance of railway vehicles
„Our aim is to ensure that our field staff also have detailed instructions on the processes involved in maintaining our rail vehicles.”
Remote visual support
Inspections and checks
Available work instructions
Customer support
Technical knowledge base
Better support for technicians and datacenter operators
„The Lumnio app we implemented shortens the time needed to train new service technicians, saves us time, and increases work efficiency.”
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What do customers like about Lumnio?
Understand the app in 2 minutes
Thanks to an intuitive interface, technicians can access the information they need with just a few clicks or voice commands, allowing them to perform their tasks faster.
Digital logbook
The app provides up-to-date information on the operation and maintenance of the equipment, so you have a perfect overview.
Smart search
Lumnio offers the technician information depending on the equipment he is currently servicing.
Reading written text
Lumnio's Optical Character Recognition (OCR) feature makes it easy to retrieve data directly from the device or printed documents.
Multimedia content
Technical documentation is easily supplemented with field recordings, video instructions, drawings or photographs.
Scanning codes
Lumnio will load the QR code of the device and display all relevant documentation.
Launch the app anywhere
Lumnio works on smart glasses, desktop and mobile devices. You can easily download the app via Google Play or the App Store.
What else can Lumnio help you with?
Remote visual support
Technicians have a connection to the control room and access to all documents. More experienced colleagues can advise them remotely, so you save on unnecessary trips.
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Customer support
Save callout costs and improve customer satisfaction. With practical instructions in Lumnio, your customers can handle common maintenance on their own so you don’t need to send out technicians pointlessly.
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Clear work instructions
Manuals and workflows are easily digitised and stored in one place. The information can then be viewed by both the dispatcher in the office and the technician in the field.
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