Resolve technician shortage
Capture know-how of skilled technicians
Let your senior workers create clear manuals, build knowledge base and train newcomers faster.
Get a free demoLumnio tackles your everyday challenges
With Lumnio, know-how stays in your company despite employee changes.
Newcomer training doesn't have to take years. Educational materials in Lumnio speed up the whole process.
Your documentation is stored in one place so your entire team can access it.
How does it work?
Skilled technician records his work
- Senior worker captures how he deals with everyday tasks.
- While recording, the technician describes what he's doing. Therefore, there's no need to write any manuals.
You create clear work instructions from the record
- You simply cut the recording directly in the app and enrich it with subtitles or descriptions.
- Add texts or images to your video to create comprehensible workflow.
- Create other language variants of the instructions easily.
Newcomers use your work instructions during training
- With comprehensible materials, new employees can learn on their own. Therefore, senior technicians spend less time on newcomer training.
- Check the knowledge of your junior workers with the test feature.
- Improve your company's processes based on the test results.
Thanks to the work instructions, new employees become independent faster
- Your technician always finds desired workflows. He just needs to scan a device's QR code.
- The application guides your employees step-by-step with videos, texts and images.
- The technician can easily prove the completion of his task with photos or videos in the app.
If necessary, the newcomer contacts remote visual support
- The technician in the field contacts his colleagues by videocall using either smart glasses or mobile device.
- Lumnio supports multi-user calls.
- During a call, you can share documents, draw on display or even remote control your worker's device.
Bring order to your newcomer training. Try Lumnio
Where does Lumnio already help?
Remote visual support
Inspections and checks
Available work instructions
Technical knowledge base
Boosting service callout efficiency by 7.8 %
“Thanks to the maintenance digitization, we can put new technicians into the field earlier on their own. The success rate of the first intervention increases, and preventive inspections speed up as well."
Remote visual support
Inspections and checks
Available work instructions
Customer support
Technical knowledge base
Better support for technicians and data center operators
“The Lumnio app we implemented shortens the time needed to train new service technicians, saves us time, and increases work efficiency."
Remote visual support
Capture know-how
Clear work instructions
Technical knowledge base
More effective team communication, lower risk of downtime
"Lumnio is the future of service. And we are part of it."
What else can Lumnio help you with?
Inspections and checks
Standardize workflows for device checks and speed up the inspection process. Fill in the service protocol in just a few clicks with useful templates.
Read more
Customer support
Save callout costs and improve customer satisfaction. With practical instructions in Lumnio, your customers can handle common maintenance on their own so you don’t need to send out technicians pointlessly.
Read more
Technical knowledge base
Employees can instantly retrieve drawings or technical documentation using a QR code and fix the device much faster.
Read moreTry Lumnio now
A solution for the lack of technicians exists.
Its name is Lumnio
Free 30-day trial