About the client
A top supplier of compressors, heat pumps, and industrial cooling, the VESKOM company has been operating on the market since 1991.
VESKOM supplies Czech, Slovak, and foreign markets with its devices. Moreover, it provides service for more than 7,000 devices. High-quality services are ensured by more than 70 of the company's employees.
Initial situation
VESKOM wanted to take its maintenance services to a new level. Therefore, it decided to start actively using RealWear smart glasses in its team. The client's priority was efficient communication between technicians in the field and their colleagues at the company headquarters. Thanks to the smart glasses, the technicians on call-outs have permanent access to remote visual support. And what's more, they have their hands free for work tasks, too.
VESKOM had tested several other software solutions before; however, the company decided to implement Lumnio in the end. One of the reasons was the client liked that Lumnio offered a comprehensive support system for the technicians.
What solution did we propose?
We supplied the client with RealWear smart glasses and 10 software licences of Lumnio. With them, the technicians on call-outs can easily reach out to their colleagues and discuss solutions to a certain situation.
Furthermore, VESKOM uses Lumnio for creation of educational materials. Its employees record their workflows during service call-outs and device installations. Later in the office, they edit the recordings and transform them into training materials that can be used in newcomer training. The materials are also useful as a support for technicians in the field. And when necessary, the employees can easily connect with their coworkers via Lumnio and get advice.
We provided VESKOM employees with initial training and helped them create their first materials. Currently, technicians are already creating educational materials themselves, and we provide customer support when needed.
How does our solution benefit the client?
VESKOM appreciates its experience with the Lumnio application. The efficiency of its service call-outs has increased, and the new solution also helps reduce the risk of unplanned downtime.
The company's technicians utilize remote support of their colleagues at HQ and can also view all documentation for the serviced equipment clearly in Lumnio. In addition, senior technicians use smart glasses to record work procedures directly in the field. The recordings are then used by the company to train new employees.
"Modern technologies enable us to carry out targeted and precise service interventions - and in some cases even remotely. Thanks to this, we can support our technicians remotely, train new colleagues and provide our customers with the best possible care. Lumnio is the future of service. And we are part of it."
Jiří Rach
Head of service division
