Increase callout efficiency

Remote visual support

Lumnio grants your technicians in the field instant connection to their colleagues who can instruct them during tasks. As a result, the job is done faster and with fewer errors.

Get a free demo

Play video

See
watch the video

Help technicians in the field remotely

Accelerate hit times

Employees will be supported remotely by more experienced colleagues, so they can handle difficult tasks first time. In addition, files and the desktop can be shared during the call.

Get newcomers into the field faster

The new reinforcements can hit the field early. They can find all the information in the app and have senior technicians watching their backs. They, on the other hand, save their strength and only go to interventions when necessary.

Reduce service costs

The service intervention is carried out by the nearest employee, who consults with colleagues if necessary. You save on unnecessary or repeated visits.

What are customers' experiences with remote support?

Remote visual support

Capture know-how

Clear work instructions

Technical knowledge base

More effective team communication, lower risk of downtime

"Lumnio is the future of service. And we are part of it."

Read the full story

Play video

View all case studies

Try Lumnio for free. No strings attached

Get a demo Register for a webinar

What do customers like about Lumnio?

Understand the app in 2 minutes

Thanks to an intuitive interface, technicians can access the information they need with just a few clicks or voice commands, allowing them to perform their tasks faster.

Screen and file sharing

Lumnio allows you to share your desktop and forward documents during a call. Pointer and picture drawing features also help users navigate.

Launch the app anywhere

Lumnio works on smart glasses, desktop and mobile devices. You can easily download the app via Google Play or the App Store.

Documentation of interventions

Lumnio makes it easy to capture footage from the field. This will clearly demonstrate to your clients that the technicians have done their job.

Lower error rate

During complex interventions, the technician is supervised by dispatch. This makes the employee more confident and less likely to make mistakes.

Conference calls

Lumnio allows you to communicate remotely with multiple users at the same time. This makes it easy for a technician to deal with an entire team.

Invite guests with a single click

Invite guests from outside your organisation to join the call for free. Just send them an SMS invitation with a link to the call via Lumnio.

What else can Lumnio help you with?

Customer support

Save callout costs and improve customer satisfaction. With practical instructions in Lumnio, your customers can handle common maintenance on their own so you don’t need to send out technicians pointlessly.

Clear work instructions

Manuals and workflows are easily digitised and stored in one place. The information can then be viewed by both the dispatcher in the office and the technician in the field.