A knowledge base is a centralized digital library used to store important information and documents. It can be either cloud-based or hosted on a company’s servers. A knowledge database is a practical tool for knowledge management & sharing, training, customer support, and other external or internal applications.
Nowadays, knowledge bases are usually created via specialized systems like Lumnio.
Tip! Try creating a knowledge base in Lumnio with our 30-day free demo.
What are the benefits of a knowledge base?
Internal knowledge bases help with faster onboarding of newcomers and are also often used as a data source for your current employees. Your team can use the documentation stored here to get up-to-date information and avoid errors.
External knowledge bases are used by your (current or potential) customers and clients, sometimes even the general public. It is useful for faster resolving of the customer requests, answering the most frequently asked questions, etc.
Best practices for creating a knowledge base
To truly serve as a reliable and effective source of information for your employees and/or customers, a knowledge base should be:
- Clearly structured
- Factually accurate
- Easily searchable
- Illustrative, i.e., include photos, infographics, or videos where possible
- Written in an easy-to-understand language
- Regularly updated
Tip! To see an example of a knowledge base, click on the Lumnio knowledge base that stores the most important information about our product updates and functions.