Field service management is a discipline focused on coordination of work tasks performed by mobile workers outside a company’s headquarters. In service and maintenance, this typically means at a client’s premises, however, some field service technicians also take care about infrastructure or vehicles in the urban area or in landscape.
With technicians working remotely, their field service manager needs to solve several challenges:
- Maintenance scheduling
- Route planning
- Technician availability and skills (job allocation, training)
- Communication (need for remote support & efficient communication among field teams)
- Administration and reporting
To improve work efficiency, lots of today’s field service managers use maintenance management systems or specialized field service management software that can help organize work and optimize costs.